Refund policy

Refund Policy

We want the sleeve to fit your device and your bag. If it does not, you have 30 days from the delivery date to send it back for a full refund.

What's eligible

Unused sleeves, folios and pouches in original condition, with the felt clean and the leather edge unscuffed
Items returned within 30 days of delivery
All original packaging and any included pouches or inserts

What's not eligible

Sleeves that show clear use — pen marks on the felt, scuffs on the leather, stretched corners from a device that was a poor fit
Items returned after the 30-day window
Custom or made-to-measure orders, where noted on the product page

How to start a return

Write to support@almacapcraze.shop with your order number and a one-line note on why it is going back. We will reply within one business day with a return address and, where it applies, a prepaid label.

Who pays return shipping

Defects or wrong item: we cover the return shipping in full and send a replacement or refund, whichever you prefer.
Change of mind or size swap: you cover the return shipping. We recommend a tracked service so the sleeve does not get lost on the way back.

Refund timeline

Once the return reaches us and passes a quick condition check, we issue the refund to the original payment method within 5–7 business days. Your bank may take a further day or two to show it on your statement.